Join Our Team at ABMEGYPT

Customer Support Representative

Job description:

1. Provide timely and effective support to customers via live chat and ticketing systems.
2.Address and resolve customer inquiries, issues, and complaints with a high degree of professionalism.
3.Escalate complex issues to appropriate departments or personnel as necessary.
4.Create, manage, and track support tickets to ensure timely resolution.
5.Engage with customers through live chat, providing real-time assistance and support.
6.Document customer interactions and maintain accurate records of support activities.
7.Provide regular reports on common issues, customer feedback, and resolution times.
8.Suggest improvements to support processes based on customer feedback and common issues.
8.Work closely with other support agents, technical teams, and management to resolve issues efficiently.

Job Specification:

1. 3-5 experience in a customer support role, preferably in a live chat and ticketing environment.
2.Excellent communication skills, both written and verbal, with a high proficiency in English.
3.Strong problem-solving skills and the ability to think on your feet.
4.Proficiency with support software and tools (e.g., Zendesk, Freshdesk, Intercom).
5.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
6.Strong attention to detail and accuracy in documentation.
7.Ability to work independently and as part of a team.